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Marquee Model Shop - Warhammer, 40k, flames of war, collectables, kits, pokemon, Hornby and Scalextric | Harlow, Essex, Hertfordshire
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CUSTOMER SERVICES

CUSTOMER SERVICES

Marquee Models - is able to order items from the current STAR IMAGES catalogue range of goods - you can visit their website at –

http://www.starimages.co.uk/index.html

 

And then ask us to order in for you care of Marquee Models Management

Marquee Models customer has a service for pre-order / order.  Our staff have around 60 years combined of hobby games experience and are here to help.

 

Marquee Models Management

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Proud to be listed on the Harlow Business Directory

We are also on O2 Priority

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NO FOOD or DRINK in store..

There are no FOOD or DRINKs are allowed in store.

Ask if cannot see something you want...

If you cannot see an item you want on our shelves please ask - we will endeavour to assist as best as we can

 

Customer pre-order/order facility..

We offer the facility of pre-order and order - ask for more details.


Customer Service

We may be contacted in the following ways: Telephone - 01279 423334

or Physical location

Marquee Model

Unit71

Harvey Centre

Harlow

Essex

CM20 1X

United Kingdom


or email us mmodels@hotmail.co.uk


Guarantee

We guarantee all products to be of merchantable quality, and as advertised. If you feel otherwise, please contact us  for an immediate refund. Your statutory rights are not affected.


PRICES of items our website...

Due to the ongoing nature of changing RRP prices, we try to keep our prices listed on this website up to date - however prices are SUBJECT to CHANGE without notice

If in doubt please contact us first - and we can verify the actual prices.


Postage & Packaging (including posting outside the UK

We try to keep our postage as low as possible, but it can add up when you buy several items, we try to ensure that we charge the actual fees on Postage and Packaging.


The postage is calculated for the UK, if you are outside the UK we contact you prior to completing/dispatching your order - to advise/verify the actual postage cost to you

We utilise the Royal Mail and courier services - prices are subject to change due to weight size destination and customer specifications. Please contact us to verify prices. We try to email confirmation upon receipt of an order placed with us - to protect Marquee Models and you as the customer.


RESTRICTED ITEMS (Prohibited) Specifically PAINTS - apologies for the inconvenience this may cause.


http://www.royalmail.com/business/help-and-support/tell-me-about-restricted-goods


Delivery Time

Orders are despatched by Royal Mail or courier within 10 working days.


If your order is going to be delayed you will be notified and given the option of a refund should you wish.


Orders received will be processed for next working day dispatch..

We try to keep all our products in stock - but there are just so many that sometimes we are out of stock...we will contact you to advise if there might be a delay on your order

If shipped to a UK address, to be with you within a few days, however please allow up to 28 days for delivery.

 

Outside the UK - delivery varies - we will ask at the Post Office counter when posted on the expected delivery time, and then email you with an update

 

Or if sent via courier we will advise on the delivery times..

We retain the proof of postage and receipt

We will not take payment until the items are ready for dispatch.

If for some reason there will be a delay with your order or we can only fill part of it we will contact you by E-mail or phone


Distance Selling Regulations / Returns Polic

Marquee Models complies with the Distance Selling Regulations. A customer has the right to cancel their order, without giving reason. A customer may return any item within 7 working days of receipt, for a full refund less shipping. Missing items, damaged goods or any other disputes should be reported either by email or in writing within 7 working days of receipt.

These may be returned for a full refund [including postage] or replacement. Marquee Models will make every effort to replace damaged goods but if replacement is not possible, or if an order is cancelled for any other reason, the only obligation is to refund the full purchase price.


The customer is responsible for the costs incurred in returning the item, except in cases of faulty, damaged or wrongly supplied goods. A deduction will be made from the refund of any direct cost of collecting the goods.


The goods must be returned in the condition which they were first supplied. Please include a covering letter explaining the reason that the goods are being returned and your full name and address.


The customer will be refunded within 30 days of cancellation. Customer satisfaction is at the forefront of Marquee Models trading policy.

Your statutory rights are not affected.

http://www.legislation.gov.uk/uksi/2000/2334/contents/made


Privacy Policy

Marquee Models do not disclose buyers’ information to any third partie

The correct email address is important for receipt purposes, order status, shipping notification, and it also helps validate your order. We do not send any other emails without consent, or telephone you for Marketing Purposes. Please contact mmodels@hotmail.co.uk  if you have any issues you want us to deal with, concerning your privacy.


Model kit

Model Kits are supplied without glue and paint unless stated.

Prices are subject to change without notification.


Social Networkin

You can also find Marquee Models on Twitter or Myspace but we utilise FACEBOOK...


Warhammer 40k ACADEMY

Ask for more details in store ...


Privacy Statement

Marquee Models is committed to protecting the privacy of users of this website, and do all that we can to protect user information.


Data protection

Any information you provide will be held securely and in accordance with the Data Protection Act 1998. Your personal details will not be disclosed to third parties.

 

 

Site usage trackin

Cookies

To make this site simpler, small data files are placed on your computer. These are known as cookies.  Most big websites do this too. They improve things by

Remembering settings, so you don’t have to keep re-entering them whenever you visit a new page remembering information you’ve given (eg your postcode) so you don’t need to keep entering it measuring how you use the website so we can make sure it meets your needs

 

Our cookies aren’t used to identify you personally. They’re just here to make the site work better for you. Indeed, you can manage and/or delete these small files as you wish.


To learn more about cookies and how to manage them, visit AboutCookies.org


SPECIAL NOTEWORTHY Marquee Models date

We moved to bigger premises in April 2012 - we would like to thank all of the volunteers.

 

October 2013 saw Marquee Models celebrate 20 year...Thank you to every one for your custom and support over the last 20 years - and here is to the next 20years...

 

 

Games Workshop Introductory sessions

Marquee Models - are always striving to enhance its customer service..

If you would like to book an Introductory Painting Session, or a Games Workshop Demonstration/session - just ask one of the friendly Marquee Models staff - who will be either able organise a session for you or arrange for a suitable time and date for all concerned.

 

Thank you

Yours

Customer Services

Marquee Models


VAT number - Marquee Models

#632 380 654







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Marquee Models Registered office: Marquee Models, Unit 71, The Harvey Center, Harlow, CM20 1XS, United Kingdom